FAQs

How do EventChain SmartTickets differ from conventional digital tickets?

SmartTickets differ from conventional digital tickets in that they are uniquely identified on a decentralized distributed ledger know as a blockchain.  The benefits of tickets on a blockchain include immutability, meaning the tickets cannot be replicated or modified, ownership of a ticket is provable and resale and markup amounts can be controlled by event organizers, therefor enabling a smarter, fairer ticketing experience.

Can I cancel my ticket?

Event organizers set their own cancellation policies. Generally speaking, paid tickets cannot be cancelled.  It may be possible to cancel FREE tickets if the organizer allows. You can determine if your ticket can be cancelled by accessing your ticket order from your account.  If you need further assistance, you should contact the organizer directly. You can find the organizer’s email in the organizer’s profile page.

How do I get a refund for my ticket?

Event organizers set their own refund policies. Before trying to request a refund, check the event details page or your ticket order to see if the event organizer has set a refund policy.  If no refund policy has been set, you should contact the organizer directly. You can find the organizer’s email in the organizer’s profile page.

Note: If the ticket was ordered by someone else, only that person can request a refund.  Contact the ticket purchaser and direct them to follow these instructions.

How do I add PayPal for ticket payments?

Either from the Organizer account settings or when creating your first paid tickets, choose PayPal as a Payment Method.  Next you’ll need to add and verify your PayPal account email address to make the link to EventChain.

How do I accept cryptocurrency payments?

Note: In order to accept crypto payments for ticket sales, you must have an account with Coinpayments.net.

If you don’t have an account, you can register here.

Need more help setting up your Coinpayments account, check out this article.

4 things are needed from your Coinpayments merchant account to start accepting crypto payments from attendees.

This is an example from a demo Coinpayments.net account

  1. Merchant ID
    1. 80d05f1b2d8ac40e8f9849333b77…
  2. IPN Secret (You set this)
    1. yoursecretcode
  3. Public API Key
    1. 8ef644955bcba30d179f1eb8…
  4. Private API Key
    1. 52535ea6ad4Bb8ee0cD13F4f…

Part 1: Finding your Merchant ID and setting an IPN Secret

Go to Account / Account Setting / Basic Settings to find your Merchant ID

Next, go to the Merchant Settings tab to create your IPN secret. Set a good random string that no-one can guess.

Part 2: Finding your API Public and Private Key

Go to thGo to the main menu and select More / Merchant Tools, then choose “Coinpayments API” under API & IPNs.

Generate a new key and you will now have your Public Key and Private Key.

Once API keys are generated, you will need to “Edit Permissions” to allow 4 commands:

  • get_basic_info
  • create_transaction
  • get_tx_info
  • rates

Now that you have your 4 inputs needed to link EventChain to your cryptocurrency payment gateway, go to your EventChain Account Settings / Organizer / How Attendees Pay You section and complete the setup.

Setting up Coinpayments account

If you do not have a Coinpayments.net account, you can signup here.

Part 1: Choosing which coins to accept

Once you have a Coinpayments account, you will want to go to your Dashboard to access the “Coin Settings” to choose which coins you want to accept.

Part 2: Setting payout options

Along with choosing accepted coins, you can select how transactions should be paid out. There are 5 payout options:

To Balance: Received payments are stored in your CoinPayments wallet for later withdrawal at your leisure.

ASAP: Received payments are sent to the address you specify as soon as they are received and confirmed. NOTE: If you choose this option, be sure to provide the wallet address for the same type of coin that is being transacted. It may be impossible to retrieve your tokens if you supply a Bitcoin wallet address for Litecoin transactions for example.

Nightly: Received payments are grouped together and sent daily (at approx. midnight EST GMT-0500). The main benefit of this option is it will save you coin TX fees.

To Balance + Convert: Received payments are converted to the selected coin and stored in your CoinPayments wallet. In some cases such as if the amount received is too large to convert at current market volumes you may receive the original currency instead.

ASAP + Convert: Received payments are converted to the selected coin and sent to the address specified. In some cases such as if the amount received is too large to convert at current market volumes you may receive the original currency instead in your CoinPayments wallet.

Part 3: Viewing coin balances

To see your coin balances and review transactions, go to the Dashboard and “Home” section.

Part 4: Other options

Go to “Your Wallet” section to do other transactions such as manually receive coins to your wallet, send tokens or view a detailed transaction history.

If you need further help or have other questions related to your Coinpayments account, check out their FAQs or submit a Support Request.

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